About the Program
Technical content writers communicate complex information clearly, concisely and accurately, and without relying on jargon. Technical writers play a key role in helping staff collaborate cross-departmentally.
The Technology Support and Strategy is seeking an Intern, Technical Content Writer to structure and expand our organizational knowledge base with common technology FAQs. This internship will run for eight to ten weeks, commencing in late May or early June and concluding in August. This position reports to the Senior Project Manager.
As a Technical Content Writer, you will be responsible for helping create and documenting a structure for our technology FAQs, as well as edit existing, and write new, FAQ documents and videos. You may also help create training manuals, videos and curriculum, as well as clearly document internal processes using diagrams, flowcharts, and manuals.
About the Position
Responsibilities include but are not limited to:
- Establish a process and maintain documentation on Confluence KnowledgeBase. The process would include the structure, guides on voice and tone and formatting, and instructions for how to add new material.
- Create how-to guides and FAQs for non-technical staff on basic software and hardware including the Microsoft suite, phones, and cell phones
- Work with various back-office departments (e.g., Technology, Training Institute, HR, Finance, etc.) to determine current standard practices and create user-friendly policy documents
- Write independently using standard writing processes (outlining, drafting, revising, proofreading) and best practices to produce professional-level documents that are easily digestible by a non-technical audience.
- Edit, clarify and proofread documents written by others.
- Manage the technical aspect of all documents, including using consistent styles and voices; standardize the look and feel of documentation.
- Conduct independent research to acquire an understanding of the process to be documented and to resolve questions.
- Create flowcharts outlining the flow of work of specific department operations, when needed, and use them as a basis for developing or troubleshooting detailed procedures.
- Create training documents or curriculum for more complex software.
- Currently pursuing a Bachelor’s or Master’s degree in Technical Writing, Instructional Design, English, STEM (with a focus on technical writing), or related field.
- The perfect candidate has impeccable grammar, a wide vocabulary, and a knack for writing prolifically.
- The ability to structure information through folders and tags in a way that is usable to the end-user
- Superb verbal and communication skills, with the ability to generate innovative content that people enjoy consuming.
- The ability to work independently and collaboratively in a fast-paced and complex work environment and adapt to changing situations and priorities.
- The ability to define and document business process through research, meetings with stakeholders, and testing.
- Passionate about harnessing the power of technology to improve the work of criminal justice reform.
- Knowledge of Jira, especially Confluence, is preferred.
How to Apply
If you are unable to access email, you may submit materials by mail or fax to:
Center for Court Innovation
520 8th Avenue, 18th floor
New York, NY 10018
Note: The Fund for the City of New York/Center for Court Innovation is an equal opportunity employer. The Center does not discriminate on the basis of race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and seek applications from women, people of color, members of the lesbian, gay, bisexual, and transgender communities as well as individuals with prior contact with the criminal justice system.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification document form upon hire. Only applicants under consideration will be contacted. No phone calls please.
Learn more about us at www.courtinnovation.org.
The Fund for the City of New York/Center for Court Innovation is an equal opportunity employer.